Solve the problem before your customer leaves.
Dissatisfaction is detected while the customer is still on site. The alert reaches the right manager by email and WhatsApp, and the issue is closed with an authorized approval.
You had three nights to fix it.
Complaints are closed before the shift changes.
A verbal complaint leaves no record, can't be measured and often never reaches a manager. HORCARATE records every report, logs the time and tracks it until it's resolved.
The customer scans a QR code
No app to download and no sign-up. The form opens in the phone's language, in any of 18 languages. The customer can switch languages at any time.
Rates and submits
The customer rates each selected department and writes a comment. It takes about 30 seconds. Since there's no face-to-face conversation, people share their opinion openly.
AI sorts it out
Within seconds, the system identifies whether the comment is positive or negative, which department it concerns and how urgent it is. Key topics are tagged.
The manager is alerted
If the score falls below the threshold you set, the manager receives an email and a WhatsApp alert. You can step in while the customer is still on site.
Try it without signing up.
Fill out the customer form on your own phone. To explore the manager dashboard with live data, we'll send you personal demo access.
Service recovery isn't left to staff discretion.
Learning about the problem is only half the job. The other half is keeping a record of who handled the recovery, what was offered and under whose authority. HORCARATE defines this process from start to finish.
Photo reports
The customer reports the issue with a photo taken on the spot with their phone camera. The time the photo was taken is recorded on the server.
Tiered approval
Supervisors approve small gestures; managers approve costly ones. You set the thresholds.
Predefined offers
Recovery options are defined in advance. Staff can't offer a discount or complimentary item that isn't on the list.
Single-use code
The code is sent only to the customer, by email. Staff never see it, and it can be used only once. Who redeemed it and when is recorded.
Unit-based structure
Each unit is rated and reported separately. All scores appear on one dashboard.
Manipulation protection
Repeated submissions from the same device are flagged as suspicious and excluded from the average, so scores can't be artificially inflated.
Don't just collect feedback. See your business.
From customer feedback to operational action.
HORCARATE does more than route feedback to the right department. It shows where problems cluster, which teams are improving and what the results are, all on one dashboard.
Department scores and trends
See which units are doing well, which are slipping and how the last seven days have gone, on a single screen.
Location tracking
See which room, table or service point each report came from.
AI report
A written report covering the last seven days: strengths, weaknesses, urgent issues and recommendations.
Improvement ranking
Teams are ranked by how much they improved over the previous week, not by raw score. If there isn't enough data, no result is shown.
Team of the Week
Each week, the most improved team is recognized with a poster featuring your logo.
Staff PIN system
Every approval and every redemption is recorded with the staff member's personal PIN.
Tiered access (Enterprise)
Headquarters sees and compares all locations from a single account. Each user is assigned a Manager, Viewer or Operations role, and everyone chooses the alerts they want to receive.
Measurable results
See exactly how many issues were resolved before the customer left.
All of this in one dashboard.
See department scores, recovery tracking and the full AI report.
Questions tailored to your business.
Each business type starts with its own set of questions. You can add new ones or turn any off.
Activity Centers
- Instructor
- Equipment
- Facilities
- Cleanliness
- Class/Session Quality
- Price
Beauty Salon / Hair Salon
- Service Quality
- Hygiene
- Venue
- Staff
- Price
Cafe / Bar
- Service
- Food / Drinks
- Venue
- Cleanliness
- Staff
- Price
Hotel
- Front Desk
- Housekeeping
- Food & Beverage
- Facilities
- Staff
- Price
Mall
- Security
- Cleanliness
- Restrooms
- Parking
- Information Desk
- Food Court
- Common Areas
Professional Services
- Representative
- Service
- Process/Paperwork
- Transparency
- Price
Restaurant
- Service
- Food
- Venue
- Cleanliness
- Staff
- Price
Retail Store
- Service
- Product/Workmanship
- Venue
- Staff
- Price
Built around how your business is managed.
From alerts sent directly to the owner of a single location to centralized management across multiple locations, HORCARATE adapts to your business's authority and alert structure.
STARTER
per month, billed monthly
Single-recipient alert and management system
Small single-location businesses.
- Up to 30 QR points
- 1 email and 1 WhatsApp alert
- Form in 18 languages
- AI analysis
- Instant low-score alerts
- AI report for the last 7 days
- Department and unit scores
- Period comparison
- Manipulation protection
- Custom questions
- Service recovery management
- Photo reports
- Staff PIN system
- Multi-level approval
- Team of the Week poster
- Multi-location comparison from one account
- Priority support
PROFESSIONAL
per month, billed monthly
Multi-tier alert and management system
Mid-size and large single-location businesses.
- Up to 100 QR points
- 5 email and 5 WhatsApp alerts
- Form in 18 languages
- AI analysis
- Instant low-score alerts
- AI report for the last 7 days
- Department and unit scores
- Period comparison
- Manipulation protection
- Custom questions
- Service recovery management
- Photo reports
- Staff PIN system
- Multi-level approval
- Team of the Week poster
- Multi-location comparison from one account
- Priority support
ENTERPRISE
based on usage
Multi-location, centralized alert and management system
Multi-location businesses and malls.
- 100+ QR points or multiple locations
- Email and WhatsApp alerts as needed
- Form in 18 languages
- AI analysis
- Instant low-score alerts
- AI report for the last 7 days
- Department and unit scores
- Period comparison
- Manipulation protection
- Custom questions
- Service recovery management
- Photo reports
- Staff PIN system
- Multi-level approval
- Team of the Week poster
- Multi-location comparison from one account
- Priority support
QR point: any spot where a customer scans the QR code, such as a room, table, checkout, waiting area or floor.
14-day free trial · No setup fees or long-term contracts
Getting started
Discovery call
A short call to learn about your business, departments and needs. Fill out the form or message us on WhatsApp and we'll get back to you within one business day.
Setup
We prepare question sets for your industry, your QR codes and your dashboard account. It takes about an hour, with nothing required on your end.
Team setup
Together, we set up staff PINs, alert recipients (email/WhatsApp) and recovery permissions.
Go live
Place your QR codes. From that moment on, customer feedback flows into your dashboard and alerts.
Let's get to know your business.
Share your business details and contacts in a few steps, and we'll get back to you within one business day. Setup takes about an hour, no app required.
Fill Out the ApplicationContact us on WhatsApp
Prefer not to fill out a form? Message us on WhatsApp and we'll get back to you within one business day.
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Suhan Kapadokya
Suhan Seaport Hotel & Spa, Kuşadası